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Common questions.
8 questions
How does my team get started?
One coach or manager creates the team and shares a link or code; parents join and link to their player. Invited and stuck? Email us your team name and the step. To start early, join the Early Team list.
Which page is for me?
Running a team: for coaches. A parent or guardian: for families. A club, league or school: for organizations. On a computer: on the web. Choosing a plan: pricing.
Who do I contact about a team payment or refund?
Your team collects the payment, so start with its treasurer or manager. TEAMON3 provides the payment software and shows every fee before you pay. For help with a charge, email support.
Can a player under 18 create an account?
No. TEAMON3 accounts are for adults 18 and older. Players under 18 are roster entries linked to their guardians, who see their player’s team conversations through that link. Read about children’s information and guardian controls.
Does TEAMON3 send text messages?
Only texts you ask for: a code when you add your phone number, and optional alerts for cancellations and overdue payments, off unless you turn them on. Invitations go from your own phone. See the text message consent screens.
How do I get a copy of my data?
In the app, open Settings, then Account, then Your Data, and choose Request my data. It covers your profile, messages, events, payments, uploads and the children you are linked to. The link expires after seven days.
How do I delete my account?
In the app, open Settings and choose Delete Account. It removes your profile, team memberships and signed-in devices, and cannot be undone. A team’s only owner hands it off first. The Privacy Policy explains retention.
How do I report a privacy or safety concern?
Email support@teamon3.com and describe it. Your message reaches the company directly, independently of any coach or team. Read how safety works in TEAMON3.
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